Refund policy

Return & Refund Policy – Lily’s Herbal

At Lily’s Herbal, we want you to be fully satisfied with your purchase. Please review our return and refund policy below.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in original condition

• It must be in original packaging with tags (if applicable)

• You must provide a receipt or proof of purchase

To start a return, contact us at:
📧 lilysherbal786@gmail.com

Once your return is approved, we will provide:

• Return shipping instructions

• Return address details

• Shipping label (if applicable)

Note: Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is:

• Damaged

• Defective

• Incorrect

Contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

Due to the nature of herbal and personal care products, the following items cannot be returned:

• Used or opened products

• Personal care items (e.g., skincare, haircare)

• Customized or special-order products

• Sale items

• Gift cards

We also do not accept returns for:

• Perishable goods

• Hazardous materials or flammable products

If you're unsure, feel free to contact us before purchasing.

Exchanges

We do not offer direct exchanges.
To get a different product:

1. Return the original item

2. Place a new order after return approval

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

• Item must be unused and in original packaging

• Proof of purchase is required

Refunds

Once we receive and inspect your return:

• We will notify you about approval or rejection

• If approved, your refund will be processed within 10 business days to your original payment method

Please note:

• Banks or card providers may take additional time to process refunds

If you haven’t received your refund within 15 business days, contact us at:
📧 lilysherbal786@gmail.com

Contact Us

For any questions regarding returns or refunds, feel free to contact:
📧 lilysherbal786@gmail.com

Thank you for choosing Lily’s Herbal 🌿